Bally's Shreveport Casino & Hotel

Very helpful. I forgot my suit in the room and didn't notice until I arrived home in Conroe TX. The housekeeping and security staff shipped the suite to my house and didn't event charge me. Accepted pets. Parking across the street is free. I will return.

Debra from the front desk caught an error with our reservation and took care of it. I initially booked with Priceline but received the same room for $10 less with Booking.com. I asked Debra about my bill because it looked like I was paying the higher rate from Priceline. Debra investigated and sure enough, we were. Even though I received a cancellation number with Priceline, Priceline did not send the cancellation to Bally's, so I had two reservations. Debra canceled the one that should have been canceled and charged the lower rate with Booking.com. I truly appreciate Debra's professionalism, friendliness, and attention to detail. Thank you, Debra! I tried to write this information in the area that asked me to sum up my stay, but I need more room. I want Bally's, formerly Eldorado, to know that I LOVE the character of this hotel. The beautiful ceiling outside, above the driveway area is an indication that I am about to walk into an elegant hotel. First time there, by the way. When I walked through the doors, the floors were beautiful, the reservation area was welcoming with the timeless wooden front, topped with the elegant granite or marble, and the lighting was very attractive. I loved seeing the valet area, which is fading away at most of the family style hotels. The bedroom was gorgeous and spacious, and the bathroom was lovely. The marble flooring, granite or marble countertops, and the material used in the shower were beautiful. The exquisite, large, light-changing ceiling fixture in between the escalators was breath-taking! Every employee we made eye contact with were friendly, helpful, and attentive. This includes Debra and the other employees at the reservation counter, the security staff members, the ladies at the casino customer service window, the young lady at the front restaurant "to-go area", and the friendly and helpful young man in the gift shop on Sunday morning!!!

The room could have been a lot cleaner some bed bugs ate my wife back up. She had bed bugs bites all on the lower part of her back. Plus, the base boards in the room could have been much cleaner. The base boards in the bed room had dust covering the base boards. This can can easily be resolved had someone taken the time to clean the dust off the base boards and clean the room good. And the room needed more face towels. It was only 2 in the room.

This was a great stay. Room was exceptionally clean and comfortable. We only stayed one night but it was really nice. I really liked the deep garden tub, very relaxing and peaceful. Had a refrigerator and the beds were really comfortable. New towels and sheets. Coffee maker and small water bottles ....

The room was clean, I liked the large screen TV, and it swiveled. Large room for the price. Huge bathroom with a separate bathtub. The water was super hot! Really enjoyed my stay.