Bally's Shreveport Casino & Hotel
Отзывы гостей
You can tell it was a very beautiful property at one time. It’s conveniently located, and has good food options.
Heather
октябрь 2024 г.
Very helpful. I forgot my suit in the room and didn't notice until I arrived home in Conroe TX. The housekeeping and security staff shipped the suite to my house and didn't event charge me. Accepted pets. Parking across the street is free. I will return.
Dwayne
март 2025 г.
I ended up having to work extra hours.. which sucked on my part.. so when I got back to the hotel I wasn't sure what room we were in and my phone had died I exited the elevator to make sure it wasn't in somebody else's way and saw a plug on the wall which was very convenient to try and charge it I accidentally left my card in the elevator when someone came up in the elevator stopped at that floor there were people waiting to get on and had told them about how my CRS was activated I couldn't remember anything I was one floor off from being able to get back to my room with my friend and the next 2 hours was a bunch of hoo-ha.. because as the elevator was closing I was saying that that's my card the guy was mentioning to the other's house someone had left their card so as he came back up the elevator instead of bringing me back the card the other people took the card to the front desk leaving me stranded because I couldn't go up to the next floor I couldn't call my friend to tell him where I was I couldn't do anything a maintenance man took pity on me and help me get to where I was going and he was I finally got my friend enough battery charge so that my friend could open the door and tell me which room I was in I couldn't believe I was only one floor off front desk was nice enough to grant me an extra hour so I could at least take a shower before getting back on the road I was very grateful tried cleaning room up so it wouldn't leave too much for them housekeeping to do since we had stayed over and basically I was in their way extremely grateful..
Christina
ноябрь 2024 г.
Debra from the front desk caught an error with our reservation and took care of it. I initially booked with Priceline but received the same room for $10 less with Booking.com. I asked Debra about my bill because it looked like I was paying the higher rate from Priceline. Debra investigated and sure enough, we were. Even though I received a cancellation number with Priceline, Priceline did not send the cancellation to Bally's, so I had two reservations. Debra canceled the one that should have been canceled and charged the lower rate with Booking.com. I truly appreciate Debra's professionalism, friendliness, and attention to detail. Thank you, Debra! I tried to write this information in the area that asked me to sum up my stay, but I need more room. I want Bally's, formerly Eldorado, to know that I LOVE the character of this hotel. The beautiful ceiling outside, above the driveway area is an indication that I am about to walk into an elegant hotel. First time there, by the way. When I walked through the doors, the floors were beautiful, the reservation area was welcoming with the timeless wooden front, topped with the elegant granite or marble, and the lighting was very attractive. I loved seeing the valet area, which is fading away at most of the family style hotels. The bedroom was gorgeous and spacious, and the bathroom was lovely. The marble flooring, granite or marble countertops, and the material used in the shower were beautiful. The exquisite, large, light-changing ceiling fixture in between the escalators was breath-taking! Every employee we made eye contact with were friendly, helpful, and attentive. This includes Debra and the other employees at the reservation counter, the security staff members, the ladies at the casino customer service window, the young lady at the front restaurant "to-go area", and the friendly and helpful young man in the gift shop on Sunday morning!!!
Martha
июль 2024 г.
It was a great value. Hotel was very clean. Staff was very pleasant although not very knowledgeable. Not crowded. Nice amenities. Casino personnel were very nice.
Scott
декабрь 2024 г.
The room could have been a lot cleaner some bed bugs ate my wife back up. She had bed bugs bites all on the lower part of her back. Plus, the base boards in the room could have been much cleaner. The base boards in the bed room had dust covering the base boards. This can can easily be resolved had someone taken the time to clean the dust off the base boards and clean the room good. And the room needed more face towels. It was only 2 in the room.
Douglas
февраль 2025 г.
It was a great overall stay. The meal was very good. Skipped on breakfast here. Casino was good. A good time here. Overall, it was nice stay.
Jonathan
январь 2025 г.
This was a great stay. Room was exceptionally clean and comfortable. We only stayed one night but it was really nice. I really liked the deep garden tub, very relaxing and peaceful. Had a refrigerator and the beds were really comfortable. New towels and sheets. Coffee maker and small water bottles ....
Tiffany
декабрь 2024 г.
Room was clean,staff for hotel was great and friendly, good location for things to do ,room had good view..
Steven
ноябрь 2023 г.
The room was clean, I liked the large screen TV, and it swiveled. Large room for the price. Huge bathroom with a separate bathtub. The water was super hot! Really enjoyed my stay.
Douglas
ноябрь 2024 г.
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